Managing users from the ReachFive Console

You can manage users directly from the ReachFive Console. This includes being able to view a user’s recent activities and important information about the user such as ID, name, email, and other identifiable information. You can also login as a user for testing, revoke tokens, and more.

User profiles

When viewing a user profile from the ReachFive Console, you’re able to see critical information such as:

Profile fields Example card

  • The user’s ReachFive ID.

    Learn more about ReachFive User IDs.

  • When the user last logged in.

  • The user’s email address.

  • The user’s gender.

  • The user’s birthday.

  • The user’s mobile number.

  • When the user was created.

  • When the user was last updated.

  • How many times the user has logged in.

  • The user’s MFA second factor (if applicable).
user profile card

This is all viewable in the user profile card. To view this card:

  1. Log in to your ReachFive Console.

  2. Go to Analytics  Profiles.

  3. Click your desired user.

  4. View the user information on the card.

ReachFive User IDs

UUID v4 (Universally Unique Identifier) version 4 is a type of identifier used in ReachFive to ensure uniqueness across different entities. UUIDs are 128-bit values and are represented as a sequence of 32 hexadecimal digits with 4 hyphens, displayed in five groups separated by hyphens.

Example
550e8400-e29b-41d4-a716-446655440000 (1)
1 There are 36 characters in total length for the user ID in this format.

Currently in ReachFive, you should see most of your users' IDs in UUID v4 format meaning they are 36 characters and you can anticipate this for API responses and other use cases. However, some legacy lengths still exist, typically 20 characters for a user ID.

In the case where you see 20 characters, this is also acceptable as it is the timeBase64UUID format.

Example
AOPgRfJ3a2f4FgH_5v9e (1)
1 There are 20 characters in total length for the user ID in this format.
If you are unsure about your users' IDs and the associated lengths, feel free to contact ReachFive support.

Default profiles view

By default, all user profiles are shown in your ReachFive Console. However, if you want to show no profiles by default and force your ReachFive Console users to use the filter options, you can enable the "Mandatory search filters" feature flag.

To enable the feature, you should contact your ReachFive Support or PS representative.

2117 filter profiles
Filter profiles example

Recent activity

You can also view a user’s recent activity to see what actions a user is taking. This ranges from logins and users unlinking social providers, to requesting password resets and more. The User events expandable below shows a comprehensive list. You can always see more details in User Events.

User events

The user event you see under the Recent activity tab:

  • login

  • logout

  • signup

  • unlink

  • email_updated

  • phone_number_updated

  • password_reset_requested

  • password_changed

  • password_reset

  • otp_sent

  • user_updated

  • email_verified

  • phone_number_verified

  • lite_merged_into_managed

  • login_2nd_step

  • mfa_phone_number_start_registration

  • mfa_phone_number_verify_registration

  • mfa_phone_number_deleted

  • mfa_email_start_registration

  • mfa_email_verify_registration

  • mfa_email_deleted

  • mfa_trusted_device_added

  • mfa_trusted_device_delete

  • profile_compromised

  • user_suspended

  • user_unsuspended

  • login_successful_suspended_account

  • profile_lockout

  • login_not_matching_password

  • user_updated_by_merge

  • managed_user_created

  • user_created

  • email_failure

  • sms_failure

  • login_unverified_identifier

To view this card:

  1. Log in to your ReachFive Console.

  2. Go to Analytics  Profiles.

  3. Click your desired user.

  4. Click the Recent activity tab.

  5. If desired, filter the activity list by clicking Filter.

    Filtering steps

    The steps below are an excerpt from Recent activity filter.

    To apply a recent activity filter:

    1. Go to Profiles  Profiles.

    2. Select the user profile to which you want to apply the filter.

    3. Click Filters.

    4. Choose a predefined Recent activity filter.

    5. optional Choose the date range for the filter from the date pickers.

    6. optional You can apply a bespoke filter (or add additional events):

      1. Select more User event types..

      2. Choose if you want to display the results in reverse chronological order (descending) or chronological order (ascending).

        user recent activity filter apply filter

    == Set default filter

    If you have multiple filters configured, you can choose the default filter.

    1. Go to Profiles  Recent activity filters in your ReachFive Console.

    2. Go to your desired filter.

    3. Under the Actions column, click the ellipsis (three dots).

      1. Click Set as default.

        user recent activity set as default

  6. View the user’s activities.

    user recent activity

User consents

You can also view user consents to see what a user has consented to (or opted out of). This is viewable in the user’s Consents tab.

To view this card:

  1. Log in to your ReachFive Console.

  2. Go to Analytics  Profiles.

  3. Click your desired user.

  4. Click the Consents tab.

  5. View the consents.

    user consents

Actions

In case you need to take actions for a particular user profile, you can do this directly from a user’s profile page.

  1. Log in to your ReachFive Console.

  2. Go to Analytics  Profiles.

  3. Click your desired user.

  4. Click the Actions button.

  5. Choose your desired actions.

    • Login as: Login as a user. See Login as for more details.

    • Revoke long lived token: Invalidates refresh tokens so a user must login again.

    • Edit: Edit the user profile page.

    • Suspend: Suspend a user. See User suspension for more details.

    • Delete: Delete the user.

      user actions