Consents

ReachFive ships with a full-fledged consent management module which allows you to collect Consents from your users, in compliance with the GDPR. This page shows you how to manage Consents from the ReachFive Console.

For information on collecting and using Consents, see Use Consents.

Manage Consents from console

You can create, update, and delete user Consents easily from the ReachFive Console.

If you do not see the Consents option available on your ReachFive Console, get in touch with ReachFive Support as the feature may need to be enabled.

Prerequisites

  • You must have access to the ReachFive Console.

  • You must have a Developer, Manager, or Administrator role.

  • You must have the Consents feature enabled.

Instructions

  1. Log in to your ReachFive Console.

  2. Navigate to Settings  Consents.

  3. Create a New consent or edit an existing consent.

    • Create

    • Edit

    1. Click New consent.

    2. Enter a Key for your consent.

    3. Give the consent a Title.

    4. Write a Description for the consent.

      This describes the consent to the user. For example, "Sign up to our newsletter".
    5. Choose the consent Type.

      • opt-in: Requires explicit action by the user on signup.

      • opt-out: Automatically accepted on user signup. If a user does not want to accept the given processing purpose, the user must explicitly opt out of it.

        Opt-outs are considered lawful only if justified by legitimate interest.
    6. Add a Tag. Hit Enter to ensure the tag is received.

      Tags are normalized before being saved. This means that trailing spaces are removed and all letters are converted to lowercase. Duplicate tags are also removed.
    7. If desired, add a Translation for your Consent Title and Description.

      ReachFive detects the user locale from the browser. If the language is not supported, the default Title and Description are used. For more info, see showAuth.
      Currently supported languages
      • de - Deutsch

      • en - English

      • es - Español

      • fr - Français

      • it - Italiano

      • nl - Nederlands

      • ru - Ру́сский (Russian)

    8. Don’t forget to Save your input.

    1. Click the edit icon under Actions.

    2. Update your Consent as needed.

    3. Don’t forget to Save your input.

Set the default language for Consents

You must set the account’s default language for Consents in the ReachFive Console. Ensure that all Titles and Descriptions for your Consents are in the same language as your default language. For additional languages, add a translation.

If the Title and Description are in a language that do not match the default language selection in the ReachFive Console, your Consent Title and Description will default to the selected default language, potentially causing translation issues.

Prerequisites

  • You must have access to the ReachFive Console.

  • You must have a Developer, Manager, or Administrator role.

  • You must have the Consents feature enabled.

Instructions

  1. Log in to your ReachFive Console.

  2. Navigate to Settings > Consents.

  3. Under Widgets configuration, select your Default language from the dropdown menu.

    • de - Deutsch

    • en - English

    • es - Español

    • fr - Français

    • it - Italiano

    • nl - Nederlands

    • ru - Ру́сский (Russian)

  4. Don’t forget to Save your input.

250 consents default language

Consents helpers

This section provides important definitions and interface help for using and managing Consents from the ReachFive Console.

Definitions

Item Required Description

Key

Uniquely identifies a consent. This key is used to reference the consent in the ReachFive SDK.

consents key

Title

The title of the Consent.

consents title

This is what the user reads to decide to opt-in or opt-out.

Description

Describes the Consent to the user in more detail.

consents description

Type

Specifies the consent type.

  • opt-in: requires an explicit action by the user on signup.

  • opt-out: is automatically accepted on user signup. If a user does not want to accept the given processing purpose, the user must explicitly opt out of it.

consents type

Tags

A string tag (label) that can be added to Consents. This improves filtering and categorizing Consents via the ReachFive Console.

End users (those accepting consents) cannot see any tag associated with the consent.

consents tags

Translations

Allows you to set the default title and description.

consents translation

UI help

Item Description

edit icon

Edits a consent.

filter items

Filters consents. You can search by title, key, or tag.

delete icon

Deletes a consent.

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