Consents

ReachFive ships with a full-fledged consent management module which allows you to collect Consents from your users, in compliance with the GDPR. This page shows you how to manage Consents from the ReachFive Console. This page focuses primarily on standalone consents. For more on grouping consents, see Consent groups.

GDPR on Consents

Consent of the data subject means any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.

For information on collecting and using Consents, see Collect and analyze consents.

Manage Consents from console

You can create, update, and archive user Consents easily from the ReachFive Console.

If you do not see the Consent option available on your ReachFive Console, get in touch with ReachFive Support as the feature may need to be enabled.

Prerequisites

  • You must have access to the ReachFive Console.

  • You must have a Developer, Manager, or Administrator role.

  • You must have the Consents feature enabled.

Instructions

  1. Log in to your ReachFive Console.

  2. Navigate to Settings  Consents.

  3. Create, edit, or archive a Consent.

    • Create

    • Edit

    • Archive

    1. Click New Consent.

    2. Enter a Key for your Consent.

    3. Choose the Consent Type.

      • opt-in: Requires explicit action by the user on signup.

      • opt-out: Automatically accepted on user signup. If a user does not want to accept the given processing purpose, the user must explicitly opt out of it.

        Opt-outs are considered lawful only if justified by legitimate interest.

    4. Add a Tag. Hit Enter to ensure the tag is received.

      Tags are normalized before being saved. This means that trailing spaces are removed and all letters are converted to lowercase. Duplicate tags are also removed.

    5. Under the Version 1 tab, add a Translation for your Consent.

      Make sure you first add a translation for the account’s default language. After that, you can add as many translations as you like.

    1. Choose the language for your translation from the dropdown menu.

    2. Give the consent translation a Title.

      This is the primary text that the user sees when consenting.

    3. Write a Description for the consent translation.

      This describes the consent to the user. For example, "Sign up to our newsletter".

    1. Don’t forget to Save your input.

    1. Click the edit icon under Actions.

    2. Update your Consent as needed.

      It is okay to edit an existing Consent version. However, if there are substantial changes that impact what the user is agreeing (or not agreeing) to. We highly recommend that you create a new version.

    1. To add a new Consent version, click Add new version.

    2. Choose the language for your translation from the dropdown menu.

    3. Give the consent translation a Title.

      This is the primary text that the user sees when consenting.

    4. Write a Description for the consent translation.

      This describes the consent to the user. For example, "Sign up to our newsletter".

    1. Don’t forget to Save your input.

    1. Find the Consent that you would like to archive.

    2. Click the archive icon under Actions.

    3. Click Yes when the pop-up asks if you want to archive the consent.

    You can see the consent is archived when it is greyed out as shown in the image below.

    console view of archived consent

    You can reactivate a consent at any time.

Set the default language for Consents

You must set the account’s default language for Consents in the ReachFive Console. Ensure that all Titles and Descriptions for your Consents are in the same language as your default language. For additional languages, add a translation.

If the Title and Description are in a language that do not match the default language selection in the ReachFive Console, your Consent Title and Description will default to the selected default language, potentially causing translation issues.

Prerequisites

  • You must have access to the ReachFive Console.

  • You must have a Developer, Manager, or Administrator role.

  • You must have the Consents feature enabled.

Instructions

  1. Log in to your ReachFive Console.

  2. Navigate to Settings > Consents.

  3. Under Widgets configuration, select your Default language from the dropdown menu.

    Currently supported languages

    • de - Deutsch German

    • en - English

    • es - Español Spanish

    • fr - Français French

    • hu - Magyar Hungarian

    • it - Italiano Italian

    • nl - Nederlands Dutch

    • ru - Ру́сский Russian

    • sk - Slovenský Slovak

    • pt - Portuguese

  4. Don’t forget to Save your input.

consents default language

This section provides important definitions and interface help for using and managing Consent from the ReachFive Console.

Here you find definitions or common items and terms on the Consents UI as well as a description of icons.

Definitions

Item Required Description

Key

✓

Uniquely identifies a Consent. This key is used to reference the Consent in the ReachFive SDK.

consents key

Title

✓

The title of the Consent.

consents title

This is what the user reads to decide to opt-in or opt-out.

Description

Describes the Consent to the user in more detail.

consents description

Type

✓

Specifies the Consent type.

  • opt-in: requires an explicit action by the user on signup.

  • opt-out: is automatically accepted on user signup. If a user does not want to accept the given processing purpose, the user must explicitly opt out of it.

consents type

Tags

A string tag (label) that can be added to Consents. This improves filtering and categorizing Consents via the ReachFive Console.

End users (those accepting consents) cannot see any tag associated with the Consent.

consents tags

Versions

Consent versions allow you to offer different versions of a single Consent. For example, if you need to know what is accepted in the Consent, but the Consent is standard across your offerings, creating a new Consent version allows you to manage this from one place in the ReachFive Console.

To learn more, check out the dedicated versions section.

Translations

Allows you to set different translation for the Consent title and description.

You must first set the translation for the default language of your account.
Currently supported languages

  • de - Deutsch German

  • en - English

  • es - Español Spanish

  • fr - Français French

  • hu - Magyar Hungarian

  • it - Italiano Italian

  • nl - Nederlands Dutch

  • ru - Ру́сский Russian

  • sk - Slovenský Slovak

  • pt - Portuguese

consents translation

UI help

Item Description

edit icon

Edits a Consent.

filter items

Filters Consents. You can search by title, key, or tag.

archive icon

Archives a Consent. You can reactivate an archived Consent at any time.

Users can refuse a previously accepted Consent if the Consent is archived. However, if they refused a Consent in the first instance, they cannot accept an archived Consent.

reactivate icon

Reactivates a previously archived Consent.

When creating a Consent, Version 1 is automatically available to you where you (at a minimum) add the translation for your default account language.

There are a few general rules related to consent versions that are important to understand:

  • If you are managing consents via the Consents API or importing consents, there is no requirement to provide version details as this happens automatically.

  • If you do not provide version details, however, ReachFive assumes that the latest version and default language are what should be used.

If you want more control over consent versions, you should provide details as this will allow you to more easily differentiate between versions.