Email configuration

Many authentication use cases require sending emails to your users. When looking to verify their addresses, reset their passwords, or be alerted of password changes, your users will need to receive emails.

ReachFive integrates with the following email SaaS services:

  • Adobe Campaign Standard

  • Splio

  • Dialog Insight

ReachFive also provides generic integrations with either SMTP servers, and an Email API to send the required information to an endpoint of choice.


These are the different emails you can send. The emails are triggered automatically by ReachFive Console after a user makes a specific action.

The redirectURL must be whitelisted in the Allowed Callback URLs field of your ReachFive client settings.

Verify email address

Triggered after a sign up.

Enables a user to verify his or her email address after a sign up. A link with a code and a specific redirect URL is sent as the redirectURL in this email, which verifies the user and redirects the user to a page of your choice (my account, the home page, etc.)

Reset password

Triggered after a password reset request. The email contains a link that can only be used once, and enables the user to change his or her password on the page of your choice.

Password update notification

Triggered after a password change. A basic notification email notifies the user their password has been changed. This email contains no links.

Account suspension template

The account suspension template allows you to configure what message the user receives when their account is suspended. To access this feature, navigate to Emails > Templates from within your ReachFive console.

The following fields are configurable. Check out the visual below for more help.

Callout Field Description



Specifies the email address of the sender.



The email subject.

The templating language is liquid.


Redirect to

The redirect URL.


URL Lifetime

Specifies how long the redirect URL should last in seconds.



The message that the user receives.

The templating language is liquid.

console email account suspension template