SMS templates

You can customise SMS templates to send to users. When certain actions occur (such as user signup), the customised template message is sent to the user. Currently, the following variables are available using liquid:

Variable Description


This is the generated verification code sent by the SMS.


The user’s email address.


The mobile number of the user receiving the message.


The user’s given name (first name).


Nicole Dubois


The user’s family name (last name, surname).


Nicole Dubois

Customise the template

You can customise templates from the ReachFive Console. Currently, the following templates are available:

  • Signup

  • Phone number update

  • Password reset

  • Password updated

  • Account suspension

To customise your templates, follow the instructions here.

SMS Prerequisites

  • You must have access to the ReachFive Console.

  • You must have the SMS feature enabled.

  • You must have an SMS provider account.

    Please contact support if you do not see SMS enabled.


  1. Go to Settings  SMS  Templates on your ReachFive Console.

  2. Toggle to the desired template tab (Signup, Password reset, etc.)

  3. Enter the Verification Code Lifetime. This is in seconds.

  4. Enable the template by ticking the Enabled checkbox.

  5. Use the Message section to write your customised template like the example below:

    Hi {{user.given_name}}. Thanks for signing up.
    Your verification code is {{verification_code}}.
  6. Don’t forget to Save your input.