Release notes

The release notes describe new features, enhancements, and fixes for the ReachFive platform. The latest release notes are found below. For previous releases, check out the sidebar.

For upcoming changes that require your attention, see the Attention page.

Other releases

The following shows other ReachFive releases for your convenience.

SDK repository Latest version Docs

identity core

identity ui

MavenCentral 11.0.0

SPM 11.0.0

SFCC Cartridge 20.9.1


03 September 2026 (v2.165)

Production

ReachFive v2.165 brings a few new features and updates:

As always, we made some general improvements and fixed a few items for you.


Merged profiles now list changed fields

When two profiles are merged, the user_updated_by_merge event on the surviving profile now includes updated_keys, so webhooks and Pub/Sub hooks can see which fields the merge changed.

For example, Ada has no company. You merge Grace into Ada; Grace’s profile has company: Acme. Ada’s profile survives, keeps her existing fields, gains company, and the event lists which fields specifically changed:

{
  "type": "user_updated_by_merge",
  "updated_keys": [
    "company" (1)
  ]
}
1 As per the example, Ada now has company: Acme and the event lists company as the field that changed.

For more details, see updated_keys, Merging rules, and the mergeUsers endpoint.



Control which custom fields Dialog Insight receives

You can now choose which custom fields ReachFive forwards to Dialog Insight.

Previously, every custom field on the profile was sent with the message. If Dialog Insight did not already define that parameter, the send could fail.

In the ReachFive Console at Emails  Providers, select Dialog Insight and use Custom Fields to send only the fields your Dialog Insight messages need.

For more details, see Dialog Insight.

dialog insight



General improvements



Fixes

Item Fixed

ReachFive Console

There was temporarily an issue with type-ahead search when searching for Job reports in the ReachFive Console.

In some cases, long webhook URLs were being truncated in the ReachFive Console which made it difficult to see or interact with the full URL.

R5 AI Assistant

Confirm Deletion