Set up SMS provider

To send a verification or authentication SMS to your users, you must have an SMS provider solution. ReachFive provides Twilio as the default solution. However, you can use any SMS provider solution that you wish.

SMS Prerequisites

  • You must have access to the ReachFive Console.

  • You must have the SMS feature enabled.

  • You must have an SMS provider account.

    Please contact support if you do not see SMS enabled.

Set up Twilio

  1. Log in to your Twilio account.

  2. From your Twilio console dashboard, copy your Twilio Account SID and Auth Token.

    This is typically located under Project Info.
  3. From your ReachFive Console, go to to Settings  SMS  Providers and choose Twilio from the Client type dropdown.

  4. Enter your Twilio Twilio Account SID and Auth Token.

  5. Enter the phone number that you used to create your Twilio Account.

  6. Select the Send Test SMS button.

  7. Don’t forget to Save your input.

Set up Custom SMS provider

  1. Go to to Settings  SMS  Providers and choose Custom SMS Provider from from the Client type dropdown.

  2. Enter the endpoint for your custom provider’s SMS API.

  3. Enter the HTTP Authorization value (if applicable).

    If the API uses a non-standard authorization header, ensure you tick the Use non-standard name for the Authorization header box and enter the header name.
  4. Select the Send Test SMS button.

  5. Don’t forget to Save your input.